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All HBS Web
(2,137)
- People (7)
- News (589)
- Research (1,116)
- Events (1)
- Multimedia (4)
- Faculty Publications (513)
Show Results For
-
All HBS Web
(2,137)
- People (7)
- News (589)
- Research (1,116)
- Events (1)
- Multimedia (4)
- Faculty Publications (513)
- 03 Oct 2005
- Research & Ideas
The Truck Driver Who Reinvented Shipping
- October 1989 (Revised June 1993)
- Case
RKO Warner Video, Inc.: Incentive Compensation Plan
- December 2019 (Revised December 2022)
- Case
TXU (A): Powering the Largest Leveraged Buyout in History
- February 2013
- Case
YouTube Channels
- June 2008 (Revised July 2008)
- Case
Kit Hinrichs at Pentagram (A)
- November 2002 (Revised August 2003)
- Case
MedSource Technologies
The Magic That Makes Customer Experiences Stick
The field of customer experience (CX) design — which aims to ensure that customers have positive touch points with companies while buying and consuming their products and services — has grown quickly in recent years. Research has shown that memorable experiences,... View Details
- 15 Apr 2015
- Research & Ideas
Why Americans Voted for an Income Tax
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
- June 2023
- Supplement
Clash of Two Giants Simulation Exercise
- September 2008 (Revised February 2009)
- Case
Ocean Tomo: Building a Market for Intellectual Property
- February 2013 (Revised March 2013)
- Case
Agero: Enhancing Capabilities for Customers
This case illustrates the importance of choosing a primary customer as the basis for organization design. Cross Country Group managers adjusted resource allocation, organization design and performance measures over time to transform Cross Country Group from an... View Details
- 03 Mar 2008
- Working Paper Summaries
Testing a Purportedly More Learnable Auction Mechanism
Frances X. Frei
Frances Frei is a Professor of Technology and Operations Management at Harvard Business School. Her research investigates how leaders create the conditions for organizations and individuals to thrive by designing for excellence in operations, strategy, and culture.... View Details
- February 2009 (Revised April 2011)
- Supplement
Mistry Architects (C)
- Research Summary
"Creating Competitive Advantage Through Knowledge Management" (with Elie Ofek)
- January 2005 (Revised June 2005)
- Case
The Harvard Graduate Student Housing Survey
- Research Summary
How to Manage Customers for Increased Profits and Customer Satisfaction
- June 2015 (Revised April 2018)
- Case
WeChat: A Global Platform?
- Research Summary