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Show Results For
-
All HBS Web
(2,850)
- People (24)
- News (704)
- Research (1,074)
- Events (1)
- Multimedia (19)
- Faculty Publications (315)
- July – August 2011
- Article
Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units
By: I. M. Nembhard and A. L. Tucker
Dynamic service settings-characterized by workers who interact with customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)-play an important role in the economy. Organizational learning studies in these settings have...
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Keywords:
Experience and Expertise;
Customer Focus and Relationships;
Learning;
Health Care and Treatment;
Service Delivery;
Performance Improvement;
Quality;
Groups and Teams;
Cooperation;
Health Industry
Nembhard, I. M., and A. L. Tucker. "Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units." Organization Science 22, no. 4 (July–August 2011): 907–922.
- 29 Aug 2018
- Blog Post
From the Classroom to the Workplace: How I Applied Learnings to my Internship
at HBS. First, working in Berlin with a truly multicultural team for the first time in my career, highlighted to me the importance of understanding cultural diversity, and personal preferences, which was the main View Details
Keywords:
Consumer Products / Retail
- 12 Oct 2022
- Research & Ideas
When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb
Side to Fintech White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/xijian
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- 24 Apr 2018
- Op-Ed
Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks
Facebook’s current data privacy crisis, could learn a lot from Johnson. Let’s examine how Johnson and Zuckerberg measured up against what I have identified as 7 Lessons for Leading in Crisis. #1: Face reality, starting with yourself....
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- 24 Apr 2020
- Op-Ed
Lessons from the NFL: Virtual Hiring, Leadership, Building Teams and COVID-19
talent during the 2020 season, and millions on top of that for coaches, managers, and other front office staff. How can teams ensure that these dollars are well spent? And what can companies learn from the...
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- 05 Jul 2006
- Working Paper Summaries
Implementing New Practices: An Empirical Study of Organizational Learning in Hospital Intensive Care Units
- 17 Dec 2015
- News
Design Thinking: Hands-On Learning At The Harvard Innovation Lab
regulating fishing, while another team worked with homeless people to create artwork that would generate income. “The students are fantastic,” says Datar. “A key aspect of the experience is learning to...
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- 22 Feb 2022
- Blog Post
Lessons Learned from My HBS Career Journey in Environmental Sustainability
functions Allow me to develop strong professional relationships Be a launch pad for future career growth I found this ideal role with BCG Boston, and am excited to join them after graduation, and wanted to share some of the lessons I’ve View Details
Keywords:
Energy / Cleantech
- 22 Mar 2017
- Blog Post
3 Lessons I Learned as a Social Enterprise Summer Fellow
I realized this summer that it’s not only a question of “will I enjoy being around my teammates” but perhaps more importantly “will being on this team help me to become the type of person that I want to be”? For me, the latter question...
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- 01 Jun 2002
- News
Up to the Challenge: Lori Schock - Listen and Learn
reduced the deductible students have to pay before being reimbursed for prescriptions from over $700 to under $200. “This was a true team effort, with many students working together,” she notes. “It was rewarding to play a small part in...
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Keywords:
Kathleen Brill
- 01 Mar 2016
- News
HBS Fund Helps Fuel Faculty Research and New Learning Experiences
a family business, her team spoke to more than 1,100 CEOs, eventually finding striking differences in managerial styles and productivity in firms run by family members relative to their external counterparts. Over the past several years,...
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- February 2021 (Revised January 2024)
- Case
Walt Disney: Changing the World
By: Robert Simons and Shirley Sun
This case describes the rise of Walt Disney, founder of the worldwide entertainment company. The case describes how Disney, as a young artist, created memorable figures such as Mickey Mouse and went on to produce Academy-award-winning films and build the world’s most...
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Keywords:
Creativity Teams;
Entertainment Industry;
Family;
Entertainment;
Creativity;
Personal Characteristics;
Business Startups;
Work-Life Balance;
Personal Development and Career;
Success;
Entertainment and Recreation Industry
Simons, Robert, and Shirley Sun. "Walt Disney: Changing the World." Harvard Business School Case 121-056, February 2021. (Revised January 2024.)
- 06 Apr 2017
- Blog Post
3 Lessons I Learned as a Social Enterprise Summer Fellow
I realized this summer that it’s not only a question of “will I enjoy being around my teammates” but perhaps more importantly “will being on this team help me to become the type of person that I want to be”? For me, the latter question...
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Keywords:
Nonprofit / Government
- March 2009
- Article
Product Development and Learning in Project Teams: The Challenges are the Benefits
By: A. C. Edmondson and I. Nembhard
Keywords:
Product;
Research and Development;
Learning;
Projects;
Groups and Teams;
Problems and Challenges
Edmondson, A. C., and I. Nembhard. "Product Development and Learning in Project Teams: The Challenges are the Benefits." Journal of Product Innovation Management 26, no. 2 (March 2009): 123–138.
- October 2023
- Case
ReUp Education: Can AI Help Learners Return to College?
By: Kris Ferreira, Christopher Thomas Ryan and Sarah Mehta
Founded in 2015, ReUp Education helps “stopped out students”—learners who have stopped making progress towards graduation—achieve their college completion goals. The company relies on a team of success coaches to engage with learners and help them reenroll. In 2019,...
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Keywords:
AI;
Algorithms;
Machine Learning;
Edtech;
Education Technology;
Analysis;
Higher Education;
AI and Machine Learning;
Customization and Personalization;
Failure;
Education Industry;
Technology Industry;
United States
Ferreira, Kris, Christopher Thomas Ryan, and Sarah Mehta. "ReUp Education: Can AI Help Learners Return to College?" Harvard Business School Case 624-007, October 2023.
- 04 Apr 2011
- Research & Ideas
Attention Medical Shoppers: What Health Care Can Learn from Walmart and Amazon
program to reduce health care costs by focusing on providing better care to that 5 percent—often those patients who rack up exorbitant costs with repeat emergency room visits. In a New Yorker article, Gawande writes that for an initial study group of 36...
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- 01 Dec 2013
- News
HBX: Expanding Our Reach
In the last few years, the landscape for online learning has changed dramatically. Using new and ever more powerful technologies, the market is shifting rapidly, with many dozens of organizations, aggregators, and educational institutions...
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- 2014
- Working Paper
Learning from the Kursk Submarine Rescue Failure: the Case for Pluralistic Risk Management
By: Anette Mikes and Amram Migdal
The Kursk, a Russian nuclear-powered submarine, sank in the relatively shallow waters of the Barents Sea in August 2000 during a naval exercise. Numerous survivors were reported to be awaiting rescue, and within a week, an international rescue party gathered at...
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Mikes, Anette, and Amram Migdal. "Learning from the Kursk Submarine Rescue Failure: the Case for Pluralistic Risk Management." Harvard Business School Working Paper, No. 15-003, July 2014.
- July 2023
- Article
Managerial Quality and Productivity Dynamics
By: Achyuta Adhvaryu, Anant Nyshadham and Jorge Tamayo
Do productivity and managerial quality vary within the firm? If so which managerial traits and practices matter most for team productivity? Combining granular garment production data with survey data on managers across 120 production lines in India, we document...
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Keywords:
Productivity;
Non-cognitive Skills;
Learning By Doing;
Ready-made Garments;
Management;
Management Practices and Processes;
Management Skills;
Performance Productivity;
Fashion Industry;
Manufacturing Industry;
India
Adhvaryu, Achyuta, Anant Nyshadham, and Jorge Tamayo. "Managerial Quality and Productivity Dynamics." Review of Economic Studies 90, no. 4 (July 2023): 1569–1607.
- 01 Dec 2019
- News
From Das’s Desk
As the External Relations team explores the breadth of options for lifelong learning content and programs for alumni, one area where we’re already seeing success is in the world of podcasting. Over the past...
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