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- All HBS Web (756)
- Faculty Publications (605)
- May 1994 (Revised August 1994)
- Case
Motorola-Elma
By: Shoshana Zuboff and Janis Lee Gogan
Motorola's old automative electronics plant in Arcade, outside Buffalo, New York, faced the prospect of closure in the mid-1980s, but leading customers persuaded Motorola to give the plant a second chance. The new plant manager, Dennis Fiehn, recognized that existing...
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Keywords:
Factories, Labs, and Plants;
Business Exit or Shutdown;
Customers;
Leading Change;
Management Analysis, Tools, and Techniques;
Organizational Structure;
Competitive Strategy;
Expansion;
Telecommunications Industry;
New York (state, US)
Zuboff, Shoshana, and Janis Lee Gogan. "Motorola-Elma." Harvard Business School Case 494-136, May 1994. (Revised August 1994.)
- December 1984
- Teaching Note
New Technology and Job Design in a Phone Company (A) and (B), Teaching Note
By: Michael Beer
- December 1982
- Supplement
New Technology and Job Design in a Phone Company, Assignment
By: Richard E. Walton
Walton, Richard E. "New Technology and Job Design in a Phone Company, Assignment." Harvard Business School Supplement 483-075, December 1982.
- October 1982
- Case
Assessing Managerial Talent at AT&T (A) (Condensed)
By: Michael Beer
Keywords:
Talent and Talent Management;
Leadership Development;
Human Resources;
Management;
Telecommunications Industry;
United States
Beer, Michael. "Assessing Managerial Talent at AT&T (A) (Condensed)." Harvard Business School Case 483-056, October 1982.
- May 1994 (Revised January 1995)
- Case
Warner Cable (A) and (B) (Condensed)
The new general manager of Warner Cable's Medford, Massachusetts complex faces a number of turnaround challenges in 1985, including service deficiencies, customer complaints, high turnover, and low employee morale. By 1988 he has turned the situation around, but some...
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Keywords:
Organizational Change and Adaptation;
Management Style;
Change Management;
Performance Improvement;
Telecommunications Industry;
Massachusetts
Sonnenfeld, Jeffrey A. "Warner Cable (A) and (B) (Condensed)." Harvard Business School Case 394-198, May 1994. (Revised January 1995.)
- March 1986
- Case
AT&T at the Crossroads--December 1981
Vietor, Richard H.K. "AT&T at the Crossroads--December 1981." Harvard Business School Case 386-089, March 1986.
- October 1984 (Revised March 1986)
- Case
General Telephone of the Northwest
By: Dekkers L. Davidson and Richard H.K. Vietor
Davidson, Dekkers L., and Richard H.K. Vietor. "General Telephone of the Northwest." Harvard Business School Case 385-043, October 1984. (Revised March 1986.)
- Research Summary
Overview
By: John A. Deighton
Professor Deighton conducts research at the intersection of information technology and marketing. He is interested in the complementary uses of human and artificial intelligence and creativity in areas such as advertising, content creation, and online retailing. He...
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- 21 Jun 2011
- First Look
First Look: June 21
excessive economic concentration, so lucidly and incisively analysed here, are not limited to the financial services industry. For the problem is now widespread: while five firms control 80% of the banking industry, a similar or greater concentration is found in View Details
Keywords:
Sean Silverthorne
- Web
Podcast - Managing the Future of Work
intelligence replacing HR professionals, performing the tasks that were completely done by humans since the Industrial Revolution. And that is a completely different conversation than generative AI, than ChatGPT. So that has been my...
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- January 2024
- Case
National Football League and Private 5G
By: Andy Wu, Grant Son and Shuoyo Chen
On September 9, 2021, the National Football League (NFL) designated Verizon as its official 5G partner in a 10-year deal, committed to enhance the experience for NFL teams, players, and fans in stadiums. NFL Commissioner Roger Goodell said, “Verizon will help us...
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Keywords:
Football;
National Football League;
5G;
Verizon;
Communication Technology;
Mobile and Wireless Technology;
Technology Adoption;
Risk and Uncertainty;
Business Strategy;
Collaborative Innovation and Invention;
Sports Industry;
Sports Industry
Wu, Andy, Grant Son, and Shuoyo Chen. "National Football League and Private 5G." Harvard Business School Case 724-433, January 2024.
- July 1998
- Teaching Note
AT&T Paradyne TN
By: Robert S. Kaplan
Teaching Note for (9-195-165).
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- February 2009 (Revised July 2012)
- Supplement
Jieliang Phone Home! (C)
By: Willy Shih, Ethan Bernstein and Nina Bilimoria
At Precision Electro-Tek's mobile phone manufacturing facility in southern China, thousands of operators - bright and capable young men and (mostly) women like Jieliang Hao are motivated to improve line productivity through small innovations for faster assembly and...
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Keywords:
Globalization;
Compensation and Benefits;
Surveys;
Innovation and Invention;
Management Practices and Processes;
Production;
Performance Productivity;
Groups and Teams;
Labor and Management Relations;
Behavior;
Motivation and Incentives;
Manufacturing Industry;
Manufacturing Industry;
China
Shih, Willy, Ethan Bernstein, and Nina Bilimoria. "Jieliang Phone Home! (C)." Harvard Business School Supplement 609-082, February 2009. (Revised July 2012.)
- April 2005 (Revised March 2007)
- Case
eAccess, Ltd.
By: Thomas R. Eisenmann, Masako Egawa and Ariko Ota
The managers of eAccess, Japan's third largest provider of digital subscriber line (DSL) service, must decide whether to enter the mobile communications business. Japan's mobile services are among the world's most expensive, and incumbent carriers' profits are high. To...
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Keywords:
Information Infrastructure;
Diversification;
Policy;
Business Startups;
Mobile and Wireless Technology;
Communications Industry;
Communications Industry;
Japan
Eisenmann, Thomas R., Masako Egawa, and Ariko Ota. "eAccess, Ltd." Harvard Business School Case 805-117, April 2005. (Revised March 2007.)
- January 2004
- Case
Nokia and MIT's Project Oxygen (Abridged)
By: David B. Yoffie and Rebecca Henderson
Looks at how Nokia should respond to a future vision of computing and communications that was developed at MIT's Project Oxygen.
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Keywords:
Mobile and Wireless Technology;
Adaptation;
Strategic Planning;
Telecommunications Industry;
Telecommunications Industry
Yoffie, David B., and Rebecca Henderson. "Nokia and MIT's Project Oxygen (Abridged)." Harvard Business School Case 704-474, January 2004.
- December 2000
- Teaching Note
Bell Atlantic and the Union City Schools (B): Education Reform in Union City TN
By: Rosabeth M. Kanter and Ellen Pruyne
Teaching Note for (9-399-043).
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- November 2000 (Revised November 2005)
- Case
Tellme Networks, Inc.
By: Thomas R. Eisenmann and Nicole Tempest
Tellme, an early-stage, venture-backed company based in Silicon Valley, leverages speech-recognition technologies to provide: 1) a "voice portal" with news and other information accessible through any telephone, and 2) turnkey application development and hosting...
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Keywords:
Entrepreneurship;
Digital Platforms;
Business Conglomerates;
Business Startups;
Internet and the Web;
Venture Capital;
Technology Adoption;
Internet and the Web;
Brands and Branding;
Information Technology;
Telecommunications Industry;
Telecommunications Industry
Eisenmann, Thomas R., and Nicole Tempest. "Tellme Networks, Inc." Harvard Business School Case 801-319, November 2000. (Revised November 2005.)
- July 2000 (Revised July 2001)
- Case
Sycamore Networks
By: Joseph B. Lassiter III and Daniel J. Green
Founders Desh Deshpande and Dan Smith reflect on Sycamore's sales strategies and consider how going public might affect the morale of its key employees. In the optical networking sector, technological change and exploding demand has created a market for talent in which...
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Keywords:
Applied Optics;
Entrepreneurship;
Sales;
Business Strategy;
Initial Public Offering;
Retention;
Employees;
Communication Technology;
Technological Innovation;
Communications Industry;
Communications Industry
Lassiter, Joseph B., III, and Daniel J. Green. "Sycamore Networks." Harvard Business School Case 801-076, July 2000. (Revised July 2001.)
- May 2000 (Revised August 2001)
- Case
Telecom Italia Takeover (B)
By: Michael D. Watkins, James K. Sebenius and Ann Leamon
Supplements the (A) case.
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Watkins, Michael D., James K. Sebenius, and Ann Leamon. "Telecom Italia Takeover (B)." Harvard Business School Case 800-364, May 2000. (Revised August 2001.)
- May 1998 (Revised October 1998)
- Case
Teleswitch (C)
Supplements the (A) case. A rewritten version of an earlier case.
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Keywords:
Initial Public Offering;
Investment Banking;
Entrepreneurship;
Financing and Loans;
Wireless Technology;
Manufacturing Industry;
Manufacturing Industry
Roberts, Michael J. "Teleswitch (C)." Harvard Business School Case 898-209, May 1998. (Revised October 1998.)