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All HBS Web
(12,540)
- People (21)
- News (3,813)
- Research (6,899)
- Events (60)
- Multimedia (63)
- Faculty Publications (5,630)
Show Results For
-
All HBS Web
(12,540)
- People (21)
- News (3,813)
- Research (6,899)
- Events (60)
- Multimedia (63)
- Faculty Publications (5,630)
- November 2016
- Supplement
Irregular Operations
- November 2016
- Supplement
United Airlines Operations
- Research Summary
Sustainable Operations
- January 2016 (Revised February 2016)
- Course Overview Note
The Sustainable Core: Operations Management
- Teaching Interest
Technology and Operations Management
- Teaching Interest
Technology and Operations Management - MBA Required Curriculum
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details
- June 2017
- Article
Creating Reciprocal Value Through Operational Transparency
- January–February 2022
- Article
Operational Disruptions, Firm Risk, and Control Systems
- March 2014
- Module Note
Implementing Environmentally Sustainable Operations
- 2016
- Working Paper
Cohort Turnover and Operational Performance: The July Phenomenon in Teaching Hospitals
- July–August 2021
- Article
Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government
- 05 Jul 2006
- Working Paper Summaries
Behavioral Operations
- Fall 2013
- Article
Sustainable Operations Management: An Enduring Stream or a Passing Fancy?
- July 2022
- Case
Operation Overlord
- Teaching Interest
Startup Operations
- Research Summary
Retail Store Operations
Professor Ton's research focuses on the last link in many supply chains, the retail store. She examines how store operations should be designed and managed to ensure that both in-store logistics activities and customer service activities are performed... View Details
- 2017
- Working Paper
Inequality in Knowledge Repository Use in Scaling Service Operations
- March–April 2019
- Article
Operational Transparency: Make Your Processes Visible to Customers and Your Customers Visible to Employees
- 2020
- Other Unpublished Work
An Operating Model for the Next Normal: Lessons from Agile Organizations in the Crisis
- Teaching Interest
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details