Show Results For
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All HBS Web
(7,647)
- People (14)
- News (1,878)
- Research (4,812)
- Events (35)
- Multimedia (14)
- Faculty Publications (3,573)
Show Results For
-
All HBS Web
(7,647)
- People (14)
- News (1,878)
- Research (4,812)
- Events (35)
- Multimedia (14)
- Faculty Publications (3,573)
- January–February 2022
- Article
Operational Disruptions, Firm Risk, and Control Systems
- 10 Jan 2008
- Sharpening Your Skills
Sharpening Your Skills: Operations Management
- Web
Technology & Operations Management - Doctoral
- Teaching Interest
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details
- 2002
- Book
Production Systems: Handbook of Operations Management
- Web
Managing Service Operations - Course Catalog
- Article
Channel Integration, Sales Dispersion, and Inventory Management
- Teaching Interest
Harvard Business Analytics Program: Operations and Supply Chain Management
- TeachingInterests
Technology and Operations Management - MBA Required Curriculum
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's... View Details
- Article
Corporate Stakeholders Management – An Empirical Study of Organisational Decision Making Criteria
- February 1997 (Revised June 1997)
- Teaching Note
Designing, Managing and Improving Operations, Module 1: Designing, Managing and Improving Operations Processes
- TeachingInterests
Technology and Operations Management - MBA Required Curriculum
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its... View Details
- Web
Technology & Operations Management - Faculty & Research
- Fall 2013
- Article
Sustainable Operations Management: An Enduring Stream or a Passing Fancy?
- Article
Operational Efficiency and Effective Management in the Catheterization Laboratory
- January 2018 (Revised May 2018)
- Case
AT&T Managing Technological Change and the Future of Telephone Operators in the 20th Century
- Teaching Interest
Startup Operations
- Research Summary
Retail Store Operations
Professor Ton's research focuses on the last link in many supply chains, the retail store. She examines how store operations should be designed and managed to ensure that both in-store logistics activities and customer service activities are performed... View Details
- 05 Jul 2006
- Working Paper Summaries