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- News (89)
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- Faculty Publications (248)
Show Results For
-
All HBS Web
(570)
- News (89)
- Research (434)
- Events (2)
- Multimedia (8)
- Faculty Publications (248)
- 20 Aug 2007
- Research & Ideas
HBS Cases: Using Investor Relations Proactively
clear is that external information will never be the only driver for the business of a company. "We can't outsource our management decisions," as someone said. BP, for example, expanded into the Russian market in 2003 even...
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- 14 Nov 2006
- First Look
First Look: November 14, 2006
customers by teaching them the correct ordering protocol. Dell deals with arrival and request variability in its high-end server business by outsourcing customer service while staying in close touch with customers to discuss their needs...
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Keywords:
Sean Silverthorne
- 01 Dec 2008
- News
A U.S. Turnaround?
Wien In 1945, the United States was clearly the world’s leader militarily, economically, and politically. Its universities were preeminent, and its cultural life was enriched by the migration of Europeans during the previous decade. This position of leadership lasted...
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- 29 Sep 2008
- Research & Ideas
Financial Crisis Caution Urged by Faculty Panel
and the de facto regulator became the credit rating agencies," said Retsinas, arguing that regulation became essentially outsourced and privatized. The credit rating agencies weren't able to perform their function whether due to the...
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- October 2018
- Case
American Family Insurance and the Artificial Intelligence Opportunity
By: Rajiv Lal and Scott Johnson
Keywords:
Artificial Intelligence;
Machine Learning;
Automation;
Analytics;
American Family;
American Family Insurance;
Insurance;
Business Organization;
Transformation;
Talent and Talent Management;
Employee Relationship Management;
Innovation Strategy;
Job Cuts and Outsourcing;
Risk and Uncertainty;
Mobile and Wireless Technology;
Technology Adoption;
Internet and the Web;
Applications and Software;
Corporate Strategy;
AI and Machine Learning;
Digital Transformation;
Insurance Industry;
Technology Industry;
Wisconsin
- 01 Jun 1997
- News
Sorting Myth from Reality at Hong Kong Conference
of success were no longer the same as they were a decade ago. "Asian wages are rising rapidly," Porter said. Other nations are restructuring their economies and offering an alternative to Asia as an outsourcing location. The key today is...
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Keywords:
Alejandro Reyes
- Web
Podcast - Managing the Future of Work
existing program. We still have 280 outsourced IT jobs that we’d love to fully replace with internal staff. At any point, this is our No. 1 source of hiring. I think we’ve got 60, 70 open IT positions at any time; we’re struggling to...
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- 16 Dec 2014
- First Look
First Look: December 16
two tier-2 vendors to work with its primary tier-1 vendor, a large Indian outsourcing firm that it had worked with closely for over a decade. The management of the multi-sourcing arrangement is posing a number of challenges. The chief...
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Keywords:
Sean Silverthorne
- 24 May 2011
- First Look
First Look: May 24
in terms of price and cutting edge products. Should they outsource some of their production to Eastern Europe? Market their products to new customers like non-governmental organizations? Diversify into new shelter product areas? So far...
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Keywords:
Sean Silverthorne
- November 2017
- Teaching Note
Reinventing Best Buy
By: John R. Wells and Gabriel Ellsworth
Teaching Note for HBS No. 716-455.
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales....
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Keywords:
Best Buy;
Hubert Joly;
Renew Blue;
Showrooming;
Webrooming;
E-commerce;
E-Commerce Strategy;
Online Retail;
Multichannel Retailing;
Omnichannel;
Marketplaces;
Turnaround;
Consumer Electronics;
Consumer Electronics Accessories;
Appliances;
Stores-within-stores;
Store Experience;
Store Size;
Store Pickup;
Store Management;
Delivery;
Delivery Models;
Amazon;
Amazon.com;
Pricing Strategy;
Business Subsidiaries;
Business Units;
Business Growth and Maturation;
Business Model;
For-Profit Firms;
Customer Focus and Relationships;
Customer Satisfaction;
Entertainment;
Film Entertainment;
Games, Gaming, and Gambling;
Music Entertainment;
Television Entertainment;
Theater Entertainment;
Price;
Profit;
Revenue;
Geographic Scope;
Multinational Firms and Management;
Business History;
Cost;
Selection and Staffing;
Reports;
Technological Innovation;
Job Cuts and Outsourcing;
Human Capital;
Leading Change;
Business or Company Management;
Goals and Objectives;
Growth and Development;
Growth and Development Strategy;
Management Teams;
Brands and Branding;
Product Marketing;
Consumer Behavior;
Demand and Consumers;
Media;
Distribution;
Order Taking and Fulfillment;
Distribution Channels;
Infrastructure;
Product;
Service Delivery;
Service Operations;
Organizational Change and Adaptation;
Public Ownership;
Problems and Challenges;
Programs;
Groups and Teams;
Sales;
Salesforce Management;
Strategy;
Adaptation;
Business Strategy;
Competition;
Competitive Advantage;
Competitive Strategy;
Corporate Strategy;
Expansion;
Technology;
Hardware;
Information Technology;
Internet;
Mobile Technology;
Online Technology;
Search Technology;
Software;
Web;
Web Sites;
Wireless Technology;
Resource Allocation;
Computer Industry;
Electronics Industry;
Entertainment and Recreation Industry;
Information Technology Industry;
Retail Industry;
Service Industry;
Technology Industry;
Telecommunications Industry;
Video Game Industry;
United States;
Minnesota;
Minneapolis;
Saint Paul;
St. Paul
- 15 Oct 2008
- First Look
First Look: October 15, 2008
the company and raises questions around the downstream consequences of global outsourcing strategies. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=609034 PublicationsThe...
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Keywords:
Martha Lagace
- 26 Feb 2008
- First Look
First Look: February 26, 2008
co-founders, and outsourcing system development work. The abridged version does not include the introduction and final sections of the full case in order to give casewriting workshop participants practice writing those sections. Purchase...
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Keywords:
Martha Lagace
- 16 Apr 2013
- First Look
First Look: April 16
LaSalle (JLL) faced at the turn of the millennium. Until then, JLL sold piecemeal commercial real estate services to its corporate clients, who maintained relationships with a variety of vendors. In 2000, JLL's large corporate clients started globalizing their...
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Keywords:
Sean Silverthorne
- 23 Feb 2010
- First Look
First Look: Feb. 23
supplying superior bottleneck components while outsourcing non-bottleneck components. I show that a firm pursuing this strategy will have a higher return on invested capital (ROIC) than competitors with a less modular design. Over time,...
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Keywords:
Martha Lagace
- Web
Podcast - Managing the Future of Work
just a name that we all know—that what we basically do with our immigration policies, that for employment-based things, we say to Microsoft, “Whomever you want to bring in, that’s who we’re going to bring in.” We’re almost outsourcing the...
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- 07 Feb 2012
- First Look
First Look: February 7
companies in the United States and Europe, divided the work up into small pieces (called microwork), and then sent it to delivery centers in developing regions of the world for completion through a web-based interface. Different from traditional business process View Details
Keywords:
Sean Silverthorne
- Web
Podcast - Managing the Future of Work
Managing the Future of Work Contingent to career: Kelly Services’ Peter Quigley on reinventing work and creating good jobs In its 75 years, Kelly Services has gone from temp agency to skills broker, outsourcing firm, workforce development...
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- Web
Print View - Course Catalog
you want on board; negotiating term sheets. How to Meet Scientific Deadlines - you raised money, and now you need to hit milestones - where and how to build teams or outsource to achieve scientific goals and have success; optimizing...
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- Web
Podcast - Managing the Future of Work
clients develop strategies to find talent. So what’s their employment marketing, what’s their talent planning, find sources of talent. Then, we help clients to decide, “Do we want talent on a flexible basis, on a gig basis, on a permanent basis, on an View Details