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All HBS Web
(14,096)
- People (57)
- News (2,253)
- Research (9,031)
- Events (19)
- Multimedia (399)
- Faculty Publications (7,399)
- February 1994
- Case
Xerox Corp.: The Customer Satisfaction Program (A)
A rewritten version of an earlier case, Xerox Corp.: The Customer Satisfaction Program. Does not provide an update and no new content is added. The new (A) and (B) case structure merely isolates the service guarantee issue.
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Menezes, Melvyn A. "Xerox Corp.: The Customer Satisfaction Program (A)." Harvard Business School Case 594-109, February 1994.
- November 1994 (Revised December 1995)
- Case
The Domik Project
By: William J. Poorvu and John H. Vogel Jr.
Cameron Sawyer, CEO of Sawyer and Co., seeks financing for an office building he is developing in Moscow. The case describes the opportunities and challenges of development in Russia. Also highlights entrepreneurial opportunities in a changing world.
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Keywords:
Buildings and Facilities;
Opportunities;
Corporate Entrepreneurship;
Financing and Loans;
Problems and Challenges;
Growth and Development Strategy;
Moscow
Poorvu, William J., and John H. Vogel Jr. "The Domik Project." Harvard Business School Case 395-104, November 1994. (Revised December 1995.)
- Web
Lehman Brothers: 1850 - 2008 | Baker Library | Bloomberg Center | Harvard Business School
Skip to Main Content Lehman Brothers Collection Resources Baker Library Collections Corporate Reports Collection R. G. Dun & Co. Credit Reports HBS Cases Baker Old Class Collection Related Archival Collections Bibliography Site Credits...
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- 18 Mar 2024
- Research & Ideas
When It Comes to Climate Regulation, Energy Companies Take a More Nuanced View
Common wisdom holds that oil and gas companies, electric utilities, and other industries known for their large carbon emissions generally oppose clean energy policies. Now, a study of corporate advocacy spanning 30 years reveals that many companies are more flexible...
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- January 2014 (Revised January 2014)
- Case
Henry Schein: Doing Well by Doing Good?
By: Rebecca Henderson, Raffaella Sadun, Aldo Sesia and Russell Eisenstat
Henry Schein Inc., a distributor of supplies to dentist, physician, and veterinary practices, had sales approaching $9 billion and employed nearly 16,000 people. The company had experienced impressive growth under the leadership of Stanley Bergman and his executive... View Details
Keywords:
Leadership Development;
Strategy Execution;
Performance Management;
Corporate Culture;
Social Responsibility;
Mergers & Acquisitions;
Joint Ventures;
Partnerships;
Health Care Industry;
Healthcare Logistics Industry;
Competitive Advantage;
Strategy;
Leadership;
Global Strategy;
Selection and Staffing;
Management Style;
Organizational Culture;
Corporate Social Responsibility and Impact;
Health Industry;
Medical Devices and Supplies Industry;
China;
Europe;
United States
Henderson, Rebecca, Raffaella Sadun, Aldo Sesia, and Russell Eisenstat. "Henry Schein: Doing Well by Doing Good?" Harvard Business School Case 714-450, January 2014. (Revised January 2014.)
- December 2011 (Revised September 2015)
- Case
Carl Icahn and Clorox
By: Jay W. Lorsch and Kathleen Durante
This case outlines the takeover attempt by activist investor, Carl Icahn, for the Clorox Company. The board of the company repeatedly rejected Icahn's offers as inadequate. He made three bids over the course of three months.
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Lorsch, Jay W., and Kathleen Durante. "Carl Icahn and Clorox." Harvard Business School Case 412-078, December 2011. (Revised September 2015.)
- 18 Aug 2009
- First Look
First Look: August 18
repurchases, consistent with repurchases representing less of a commitment. The End of the Great Man Authors:Scott A. Snook and Rakesh Khurana Publication:In The Essential Bennis. Jossey-Bass, 2009 Publisher's book link: http://www.josseybass.com/EssentialBennis ...
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Keywords:
Martha Lagace
- 05 Dec 2022
- What Do You Think?
How Would Jack Welch’s Leadership Style Fare in Today’s World?
orientation. Welch visited (and taught) in my General Management classroom. I both taught and watched him teach at GE’s executive development center in Crotonville, New York. I wrote and taught a case about the company. Welch, of course,...
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- 20 Sep 2016
- First Look
September 20, 2016
years before The Wealth of Nations. Publisher's link: https://pubwww.hbs.edu/faculty/Pages/item.aspx?num=51625 forthcoming Journal of Oncology Practice Communicating Value in Healthcare Using Radar Charts: A Case Study of Prostate Cancer By:...
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Keywords:
Sean Silverthorne
- Web
Community Values | About
Leadership and Organizational Behavior focuses on how managers become effective leaders by addressing the human side of enterprise. Additionally, more than 500 cases developed by HBS faculty explicitly address ethical concerns. Our...
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- May 2013 (Revised May 2014)
- Case
Innovation at the Boston Consulting Group
By: Robert G. Eccles, Das Narayandas and Penelope Rossano
This case is about how the Boston Consulting Group has approached innovation from its founding to the present day. It discusses the role of the firm's talent market and client market in developing these innovations.
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Keywords:
Innovation;
Strategy Consulting;
Professional Service Firm;
Knowledge Management;
Client Management;
Product Development;
Leadership;
Customer Focus and Relationships;
Customer Value and Value Chain;
Independent Innovation and Invention;
Innovation and Management;
Innovation Leadership;
Innovation Strategy;
Value Creation;
Consulting Industry
Eccles, Robert G., Das Narayandas, and Penelope Rossano. "Innovation at the Boston Consulting Group." Harvard Business School Case 313-137, May 2013. (Revised May 2014.)
- July 1989 (Revised August 1993)
- Supplement
Kanthal (B)
By: Robert S. Kaplan
Describes actions taken by senior management of Kanthal after seeing the results of the newly installed account management system. Designed as a class handout. A rewritten version of an earlier case by the same author.
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Kaplan, Robert S. "Kanthal (B)." Harvard Business School Supplement 190-003, July 1989. (Revised August 1993.)
- October 2003 (Revised December 2006)
- Case
Corrupt Practices in International Business
By: Rafael M. Di Tella and Robert E. Kennedy
Explores various aspects of corruption in international business. This abridged case contains materials from both Corruption in International Business (A) & (B), but does not include the example "caselets." A rewritten version of earlier cases.
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- November 1997 (Revised March 2004)
- Case
Ft. Myers Eldercare
By: William J. Poorvu and Arthur I Segel
A developer attempts to get into the elderly housing business. The case reviews the various elderly housing options, how they differ from one another, and how the industry differs from other types of real estate.
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Poorvu, William J., and Arthur I Segel. "Ft. Myers Eldercare." Harvard Business School Case 898-041, November 1997. (Revised March 2004.)
- November 1978 (Revised June 1985)
- Case
Hanson Industries (A)
By: William J. Bruns Jr. and Julie H. Hertenstein
Hanson Industries produces and sells an award-winning design ski boot. Describes the company history from founding through July 1978, the product, production processes, marketing strategy, and background information for related cases on budgeting and finance.
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Keywords:
Product;
Marketing Strategy;
Production;
Finance;
Budgets and Budgeting;
Consumer Products Industry
Bruns, William J., Jr., and Julie H. Hertenstein. "Hanson Industries (A)." Harvard Business School Case 179-076, November 1978. (Revised June 1985.)
- 18 Jul 2011
- News
Horrible Bosses?
- March 2015
- Teaching Note
CVS Health: Promoting Drug Adherence
Email mking@hbs.edu for a courtesy copy.
This Teaching Note explains the theory of the case and teaching plan for the case: CVS Health: Promoting Drug Adherence (515010). The case finds Helena Foulkes, Executive... View Details
This Teaching Note explains the theory of the case and teaching plan for the case: CVS Health: Promoting Drug Adherence (515010). The case finds Helena Foulkes, Executive... View Details
Keywords:
Medication Adherence;
Affordable Care Act (ACA);
Marketing Strategy;
Communication Strategy;
Customer Value and Value Chain;
Decisions;
Health Care and Treatment;
Goals and Objectives;
Resource Allocation;
Marketing Communications;
Consumer Behavior;
Measurement and Metrics;
Service Delivery;
Behavior;
Motivation and Incentives;
Social Issues;
Information Technology;
Value Creation;
Health Industry;
Pharmaceutical Industry;
Insurance Industry;
Public Relations Industry;
Retail Industry;
United States
John, Leslie, John Quelch, and Robert Huckman. "CVS Health: Promoting Drug Adherence." Harvard Business School Teaching Note 515-086, March 2015. (Email mking@hbs.edu for a courtesy copy.)
- September 2017
- Case
Blackstone's Julia Kahr at the Summit
By: Paul A. Gompers, John D. Dionne and Amram Migdal
In 2009, Blackstone, the New York-based alternative asset and financial services firm, committed to invest up to $750 million into Summit Materials, a new company in the aggregates sector (i.e., construction materials, such as crushed stone, sand, gravel, cement,...
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Keywords:
Roll Up;
Private Equity Roll Up;
Aggregates;
Aggregates Materials;
Construction Materials;
Business Ventures;
Acquisition;
Leveraged Buyouts;
Business Growth and Maturation;
Engineering;
Construction;
Finance;
Capital;
Equity;
Private Equity;
Financial Instruments;
Investment;
Housing;
Management;
Goals and Objectives;
Growth and Development Strategy;
Growth Management;
Personal Development and Career;
Management Teams;
Planning;
Problems and Challenges;
Value;
Valuation;
Value Creation;
Construction Industry;
Financial Services Industry;
United States
Gompers, Paul A., John D. Dionne, and Amram Migdal. "Blackstone's Julia Kahr at the Summit." Harvard Business School Case 218-002, September 2017.
- Web
Meet The HBS African American Student Union - MBA
Business & Environment Career Change Career and Professional Development Case Method Clubs Curriculum Digital Entrepreneurship FIELD Financial Aid Health Care Instagram Takeover JD/MBA Leadership Letters to Classmates MBA/MPP & MBA/MPA-ID...
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- Web
HBS Fund - Alumni
increase diversity and equity on campus and in the world. Faculty, Case Writing, and Research HBS faculty members are passionate teachers and scholars whose research informs the School's educational programs and shapes business practice...
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