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-
All HBS Web
(1,623)
- People (8)
- News (348)
- Research (338)
- Events (10)
- Multimedia (5)
- Faculty Publications (163)
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- July 2006 (Revised February 2007)
- Case
LinkedIn (A)
By: Mikolaj Jan Piskorski
In the summer of 2005, LinkedIn, a two-year-old start-up, was choosing between two options to monetize its 5 million business people network. Members could contact each other through trusted intermediaries on the network to offer or seek jobs, consulting engagements,...
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Keywords:
Risk and Uncertainty;
Business Growth and Maturation;
Internet and the Web;
Social and Collaborative Networks;
Business Startups;
Growth and Development Strategy;
Service Industry
Piskorski, Mikolaj Jan. "LinkedIn (A)." Harvard Business School Case 707-406, July 2006. (Revised February 2007.)
- September 2010 (Revised January 2012)
- Case
Emergia: Driving Profitability on Help Desk Contracts
Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship?
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Keywords:
Customer Relationship Management;
Customer Satisfaction;
Profit;
Job Cuts and Outsourcing;
Management Analysis, Tools, and Techniques;
Service Operations;
Performance Capacity;
Performance Evaluation;
Mathematical Methods;
Service Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
- September 2016 (Revised November 2016)
- Case
Rose Electronics Distributing Company
By: Richard Ruback and Royce Yudkoff
Itamar Frankenthal was evaluating bank loan proposals to finance his acquisition of Rose Electronics Distributing Company (“Rose”). He contacted 40 small and large banks that lent in the region and that outreach and follow-up calls resulted in nine term sheets received...
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Ruback, Richard, and Royce Yudkoff. "Rose Electronics Distributing Company." Harvard Business School Case 217-018, September 2016. (Revised November 2016.)
- January 2009 (Revised June 2009)
- Case
KenCall - Can Nik Nesbitt's Venture Succeed in Kenya?
Nik Nesbitt is preparing a presentation of his Kenyan contact center startup to a group of angel investors visiting for the first time. The task has given him cause for some soul searching: has it been worth it to battle the impoverished infrastructure and...
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Isenberg, Daniel J. "KenCall - Can Nik Nesbitt's Venture Succeed in Kenya?" Harvard Business School Case 809-114, January 2009. (Revised June 2009.)
- October 2001
- Supplement
R&R
By: Howard H. Stevenson and Amy Blitz
Outlines alternative mechanisms for getting into business. Shows the means by which an experienced entrepreneur can gain control over the necessary resources to lower the fixed costs of business entry. Provides a mechanism for discussing the role of experience,...
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- September 2004 (Revised February 2007)
- Case
Hedging Currency Risks at AIFS
By: Mihir A. Desai, Vincent Dessain and Anders Sjoman
The American Institute for Foreign Studies (AIFS) organizes study abroad programs and cultural exchanges for American students. The firm's revenues are mainly in U.S. dollars, but most of its costs are in eurodollars and British pounds. The company's controllers review...
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Keywords:
Foreign Direct Investment;
Investment Funds;
Financial Strategy;
Forecasting and Prediction;
Revenue;
Credit Derivatives and Swaps;
Currency;
Currency Exchange Rate;
Education Industry;
North and Central America
Desai, Mihir A., Vincent Dessain, and Anders Sjoman. "Hedging Currency Risks at AIFS." Harvard Business School Case 205-026, September 2004. (Revised February 2007.)
- Article
Cooks Make Tastier Food When They Can See Their Customers
By: Ryan W. Buell, Tami Kim and Chia-Jung Tsay
While existing theory suggests that increased contact between customers and employees diminishes efficiency, recent research demonstrates that when employees can see their customers, the beneficiaries of their efforts, the quality and efficiency of the service they...
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Keywords:
Operational Transparency;
Service Delivery;
Service Operations;
Service Management;
Service Industry
Buell, Ryan W., Tami Kim, and Chia-Jung Tsay. "Cooks Make Tastier Food When They Can See Their Customers." Harvard Business Review 92, no. 11 (November 2014): 34–35.
- Teaching Interest
Overview
Professor Bernstein currently teaches a second-year MBA course in Managing Human Capital (MHC). He is also the faculty chair for the Harvard Business School Online Developing Yourself as a Leader course and teaches in a variety of executive education...
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Keywords:
Leadership;
Leadership Development;
Leadership Style;
Innovation Leadership;
Management Practices and Processes;
Management Succession;
Management Style;
Management Systems;
Management Teams;
Managerial Roles;
Organizations;
Organizational Culture;
Organizational Design;
Organizational Structure;
Mission and Purpose;
Organizational Change and Adaptation;
Performance;
Information Technology;
Strategy;
Human Resources;
Compensation and Benefits;
Employees;
Recruitment;
Resignation and Termination;
Retention;
Selection and Staffing
- April 2000
- Case
Financing of Project Achieve, The (A)
By: Mihir A. Desai
An entrepreneur is forced to analyze the tradeoffs between different equity providers through a detailed analysis of venture financing terms and cash flow forecasts. The founder of a Web-based IMS for schools must negotiate a term sheet, determine funding needs, value...
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Keywords:
Business Startups;
Forecasting and Prediction;
Venture Capital;
Cash Flow;
Equity;
Negotiation Deal;
Valuation
Desai, Mihir A. "Financing of Project Achieve, The (A)." Harvard Business School Case 200-042, April 2000.
- March–April 2019
- Article
Operational Transparency: Make Your Processes Visible to Customers and Your Customers Visible to Employees
By: Ryan W. Buell
Conventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the...
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Keywords:
Operational Transparency;
Customers;
Services;
Operations;
Customer Focus and Relationships;
Employees;
Customer Satisfaction;
Behavior;
Service Industry
Buell, Ryan W. "Operational Transparency: Make Your Processes Visible to Customers and Your Customers Visible to Employees." R1902H. Harvard Business Review 97, no. 4 (March–April 2019): 102–113.
- November 2006 (Revised May 2014)
- Case
Li Ka-Shing and the Growth of Cheung Kong
By: Nitin Nohria, Anthony J. Mayo and Mark Benson
Events in the history of Cheung Kong's growth reveal how Li Ka-Shing applied his skills as a "first-class noticer" to complex political and socioeconomic environments. While Li's determination to succeed is legendary, so are his skills in reading and responding to the...
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Keywords:
Mergers and Acquisitions;
Competency and Skills;
Decision Choices and Conditions;
Investment Portfolio;
Business History;
Leadership;
Personal Development and Career;
Hong Kong
Nohria, Nitin, Anthony J. Mayo, and Mark Benson. "Li Ka-Shing and the Growth of Cheung Kong." Harvard Business School Case 407-062, November 2006. (Revised May 2014.)
- December 2012 (Revised May 2014)
- Case
Hotel Ivory
By: Arthur I Segel, Nicolas P. Retsinas and Jonathan Lo
Cheick Sanankoua is an MBA student who believes that he has found the perfect investment property, a small, independently owned hotel, on the Ivory Coast. However, he has had trouble raising money for the investment beyond friends and family. Through contacts in the...
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Keywords:
Real Estate;
Emergent Countries;
Investing;
Entrepreneurial Finance;
Debts;
Cash Flow;
Quantitative Analysis;
Financing;
Development Stage Enterprises;
Small & Medium-sized Enterprises;
Africa;
Ivory Coast;
Venture Capital;
Emerging Markets;
Property;
Investment;
Accommodations Industry;
Real Estate Industry;
Africa
Segel, Arthur I., Nicolas P. Retsinas, and Jonathan Lo. "Hotel Ivory." Harvard Business School Case 213-050, December 2012. (Revised May 2014.)
- November 1990 (Revised September 1991)
- Case
First Chicago Corp.: Global Corporate Bank (A)
Presents the human resource challenges associated with First Chicago Corp.'s strategy in the corporate banking market. They want to maintain strong "relationships" with customers, while also developing strong investment banking capabilities. They face three problems:...
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Keywords:
Organizational Change and Adaptation;
Corporate Strategy;
Human Resources;
Commercial Banking;
Banking Industry;
United States
Friedman, Raymond A. "First Chicago Corp.: Global Corporate Bank (A)." Harvard Business School Case 491-058, November 1990. (Revised September 1991.)
- March 1996 (Revised January 2002)
- Case
CIBA Vision: The Daily Disposable Lens Project (A)
By: Gary P. Pisano
Examines CIBA Vision's decision on whether to launch a major new R&D initiative to develop a low-cost, daily disposable contact lens, and how to organize such a project should it proceed. One group of executives favors setting up a small, autonomous project team...
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Keywords:
Product Development;
Operations;
Research and Development;
Decision Making;
Production;
Strategy;
Management;
Organizational Design;
Globalization;
Medical Devices and Supplies Industry
Pisano, Gary P. "CIBA Vision: The Daily Disposable Lens Project (A)." Harvard Business School Case 696-100, March 1996. (Revised January 2002.)
- March 2008 (Revised May 2008)
- Case
Carlyle Japan (A)
By: David B. Godes, Masako Egawa and Mayuka Yamazaki
Tamotsu Adachi, Managing Director of Carlyle Japan, wants to formulate a strategy to improve his firm's ability to source high-quality deals at competitive valuations, or prices. Buyout funds like Carlyle typically have two deal phases: sourcing and monitoring. These...
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Keywords:
Financial Instruments;
Leveraged Buyouts;
Supply Chain Management;
Marketing Channels;
Sales;
Financial Services Industry;
Japan
Godes, David B., Masako Egawa, and Mayuka Yamazaki. "Carlyle Japan (A)." Harvard Business School Case 508-092, March 2008. (Revised May 2008.)
- November 2013
- Teaching Plan
Hotel Ivory
By: Nicolas P. Retsinas and Lisa Strope
Cheick Sanankoua is an MBA student who believes that he has found the perfect investment property, a small, independently-owned hotel, on the Ivory Coast. However, he has had trouble raising money for the investment beyond friends and family. Through contacts in the...
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Retsinas, Nicolas P., and Lisa Strope. "Hotel Ivory." Harvard Business School Teaching Plan 214-002, November 2013.
- February 2008 (Revised March 2008)
- Teaching Note
LinkedIn (TN) (A) and (B)
By: Mikolaj Jan Piskorski
In the summer of 2005, LinkedIn, a two-year-old start-up, was choosing between two options to monetize its 5 million business people network. Members could contact each other through trusted intermediaries on the network to offer or seek jobs, consulting engagements,...
View Details
Keywords:
Business Startups;
Social and Collaborative Networks;
Internet and the Web;
Financing and Loans;
Revenue;
Design;
Service Operations
Piskorski, Mikolaj Jan. "LinkedIn (TN) (A) and (B)." Harvard Business School Teaching Note 708-406, March 2008. (Revised from original February 2008 version.)
- August 2018
- Case
Performance Improvement Consulting and Hi-R-Me: Making Sales Calls
By: Frank V. Cespedes and David Mattson
This case study focuses on a professional services firm (“Performance Improvement Consulting”) and its sales calls on Hi-R-Me, a potential client. The case is supplemented by videos showing the initial contact call, a follow-up discovery call, and a face-to-face...
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Cespedes, Frank V., and David Mattson. "Performance Improvement Consulting and Hi-R-Me: Making Sales Calls." Harvard Business School Case 819-043, August 2018.
- January 2000 (Revised February 2007)
- Case
Asia Renal Care
Presents a business plan for a start-up company focused on building a network of high-quality dialysis centers in the Asia-Pacific region. Includes a detailed financial forecast. An executable spreadsheet is available by contacting HBSP Customer Service at...
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Keywords:
Business Plan;
Forecasting and Prediction;
Business Startups;
Financial Strategy;
Medical Devices and Supplies Industry;
Asia
Roberts, Michael J. "Asia Renal Care." Harvard Business School Case 800-243, January 2000. (Revised February 2007.)
- July 2021
- Article
Structuring Local Environments to Avoid Diversity: Anxiety Drives Whites' Geographical and Institutional Self-Segregation Preferences
By: Eric Anicich, Jon M. Jachimowicz, Merrick Osborne and L. Taylor Phillips
The current research explores how local racial diversity affects Whites’ efforts to structure their local communities to avoid incidental intergroup contact. In two experimental studies (N=509; Studies 1a-b), we consider Whites’ choices to structure a fictional,...
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Keywords:
Segregration;
Structural/institutional Racism;
Organizational Exclusion;
Diversity;
Race;
Organizations;
Local Range;
Prejudice and Bias
Anicich, Eric, Jon M. Jachimowicz, Merrick Osborne, and L. Taylor Phillips. "Structuring Local Environments to Avoid Diversity: Anxiety Drives Whites' Geographical and Institutional Self-Segregation Preferences." Art. 104117. Journal of Experimental Social Psychology 95 (July 2021).