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Show Results For
-
All HBS Web
(7,426)
- People (8)
- News (1,164)
- Research (5,357)
- Events (40)
- Multimedia (36)
- Faculty Publications (3,918)
- 18 Feb 2021
- Interview
Amy Edmondson: Are You Missing One of Your Most Important Jobs as a Manager?
By: Amy C. Edmondson and Chris Clearfield
During our conversation, we talked about:
• The renewed interest in the concept of psychological safety
• J.D. Thompson’s notion of “reciprocal coordination needs”
• How knowledge work does not produce objective or mechanical... View Details
• The renewed interest in the concept of psychological safety
• J.D. Thompson’s notion of “reciprocal coordination needs”
• How knowledge work does not produce objective or mechanical... View Details
"Amy Edmondson: Are You Missing One of Your Most Important Jobs as a Manager?" Episode 18. The Breakdown with Chris Clearfield (podcast), February 18, 2021.
- 2017
- Working Paper
Crime and Violence: Desensitization in Victims to Watching Criminal Events
By: Rafael Di Tella, Lucía Freira, Ramiro H. Gálvez, Ernesto Schargrodsky, Diego Shalom and Mariano Sigman
We study desensitization to crime in a lab experiment by showing footage of criminal acts to a group of subjects, some of whom have been previously victimized. We measure biological markers of stress and behavioral indices of cognitive control before and after treated...
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Keywords:
Crime;
Biological Markers;
Experiment;
Victimization;
Desensitization;
Crime and Corruption;
Perspective;
Attitudes;
Behavior
Di Tella, Rafael, Lucía Freira, Ramiro H. Gálvez, Ernesto Schargrodsky, Diego Shalom, and Mariano Sigman. "Crime and Violence: Desensitization in Victims to Watching Criminal Events." Harvard Business School Working Paper, No. 18-039, October 2017.
- March 2008 (Revised March 2009)
- Case
The Home Depot, Inc.
For its first 20 years, Home Depot was known for its entrepreneurial spirit and focus on customer service. Merchandising, purchasing, and store operations were all decentralized. When the company hit $45 billion in sales, many believed that a more disciplined approach...
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Keywords:
Customer Focus and Relationships;
Profit;
Leading Change;
Six Sigma;
Service Operations;
Business Processes;
Organizational Change and Adaptation;
Organizational Culture;
Retail Industry
Ton, Zeynep, and Catherine Ross. "The Home Depot, Inc." Harvard Business School Case 608-093, March 2008. (Revised March 2009.)
- August 2001 (Revised March 2003)
- Background Note
Comments on the Second Toyota Paradox: With appendix on modularity for managing complex-systems design
Two groups of people start out with the same task, equipped with the same resources and the same initial conditions. One, however, consistently beats the other. What are the differences between what the two groups are doing, and what can we adopt from the better...
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Spear, Steven J. "Comments on the Second Toyota Paradox: With appendix on modularity for managing complex-systems design." Harvard Business School Background Note 602-035, August 2001. (Revised March 2003.)
- 16 Dec 2021
- News
How Leaders Can Maintain Team Spirit In The Workplace
- Article
Equitable and Efficient Coordination in Traffic Flow Management
By: Cynthia Barnhart, Dimitris Bertsimas, Constantine Caramanis and Douglas S. Fearing
When air traffic demand is projected to exceed capacity, the FAA implements Traffic Flow Management programs. Independently, these programs maintain a first-scheduled, first-served invariant, which is the accepted standard of fairness within the industry. Coordinating...
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Keywords:
Traffic Flow Management;
Ground Holding Programs;
Equitable Flight Delay;
Equity;
Saving;
Management;
Management Practices and Processes;
Demand and Consumers;
Performance Capacity;
Performance Efficiency;
Conflict and Resolution;
System;
Aerospace Industry
Barnhart, Cynthia, Dimitris Bertsimas, Constantine Caramanis, and Douglas S. Fearing. "Equitable and Efficient Coordination in Traffic Flow Management." Transportation Science 46, no. 2 (May 2012).
- 02 Nov 2006
- Working Paper Summaries
Resolving Information Asymmetries in Markets: The Role of Certified Management Programs
Keywords:
by Michael W. Toffel
- February 2021
- Technical Note
Probability Distributions
By: Michael Parzen and Paul Hamilton
This technical note introduces students to the concept of random variables, and from there the normal and binomial distributions. After a brief introduction to random variables, the note describes the standard properties of the normal distribution: a single peak, and a...
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Parzen, Michael, and Paul Hamilton. "Probability Distributions." Harvard Business School Technical Note 621-704, February 2021.
- February 2015
- Article
Risk, Information, and Incentives in Online Affiliate Marketing
By: Benjamin Edelman and Wesley Brandi
We examine online affiliate marketing programs in which merchants oversee thousands of affiliates they have never met. Some merchants hire outside specialists to set and enforce policies for affiliates, while other merchants ask their ordinary marketing staff to...
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Keywords:
Affiliate Marketing;
Incentives;
Fraud;
Advertising;
Internet and the Web;
Marketing Communications;
Ethics;
Digital Marketing
Edelman, Benjamin, and Wesley Brandi. "Risk, Information, and Incentives in Online Affiliate Marketing." Journal of Marketing Research (JMR) 52, no. 1 (February 2015): 1–12. (Lead Article.)
- June 2012
- Article
Sweeping Dishonesty under the Rug: How Unethical Actions Lead to Forgetting of Moral Rules
By: Lisa L. Shu and Francesca Gino
Dishonest behavior can have various psychological outcomes. We examine whether one consequence could be the forgetting of moral rules. In four experiments, participants were given the opportunity to behave dishonestly, and thus earn undeserved money, by over-reporting...
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Shu, Lisa L., and Francesca Gino. "Sweeping Dishonesty under the Rug: How Unethical Actions Lead to Forgetting of Moral Rules." Journal of Personality and Social Psychology 102, no. 6 (June 2012): 1164–1177.
- September 2006 (Revised February 2007)
- Case
Timing of Option Grants at UnitedHealth Group (A)
Faced with press allegations that executives' stock options might have been backdated, the Board of UnitedHealth Group needs to determine whether its accounting for the options was proper, and if not, what the restatement amount should be and what...
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Keywords:
Governing and Advisory Boards;
Ethics;
Stock Options;
Accounting;
Crisis Management;
Corporate Governance;
Insurance Industry;
Health Industry;
United States
Ferri, Fabrizio. "Timing of Option Grants at UnitedHealth Group (A)." Harvard Business School Case 107-028, September 2006. (Revised February 2007.)
- 05 Dec 2019
- HBS Seminar
Georgia Perakis, MIT Sloan School of Management
Broadening Focus: Spillovers, Complementarities and Specialization in the Hospital Industry
The long-standing argument that focused operations outperform others stands in contrast to claims about the benefits of broader operational scope. Within the literature on corporate strategy, this tension between focus and breadth is reconciled by the concept of... View Details
- 21 May 2007
- Research & Ideas
Fixing the Marketing-CEO Disconnect
susceptibility to competition. How to repair the rift? Two HBS faculty developed a CD-based program called Measuring Marketing Performance targeted at senior executives—namely CEOs, COOs, and CMOs. The tutorial helps execs understand how...
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Keywords:
by Sean Silverthorne
- 22 Nov 2010
- Research & Ideas
Seven Strategy Questions: A Simple Approach for Better Execution
point, I'll contrast Merck's $20 billion decision to pull Vioxx from the market with Pfizer's decision to continue marketing Celebrex. 3. What Critical Performance Variables Are You Tracking? Once you're confident that the foundation of...
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Keywords:
by Robert Simons
- Web
HBS - The year in Review
Dadlani, based in Columbus, OH and additional staff and researchers eventually operating from strategic locations throughout the region. The center works closely with HBS faculty and experts in the field, developing case studies, managing research projects, View Details
- Web
About - Business & Environment
everything from being part of the deal teams to driving performance and innovation in Summa’s portfolio. Reynir is committed to being part of the solution to the significant challenges facing our world today. BiGS Climate Fellows Omar...
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- Web
Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness
the patient’s condition in this way unlocks major opportunities to improve efficiency and guide reimbursement. For example, cost rates for individuals performing front line tasks can have as much as a ten-fold difference – a phenomenon...
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- Web
1.8 Academic Honors - MBA
4. General Policies 5. Technology, Copyright, & Publishing Policies 6. Important Contact Information Following the completion of the Required Curriculum, and again at the completion of the Elective Curriculum, the Academic Performance...
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- 01 Nov 2021
- What Do You Think?
How Long Does It Take to Improve an Organization’s Culture?
seem to be an obvious performance improvement effort? "An organization’s culture, among other things, touches every functional department ... and is often perceived as critical to its strategic direction." In my research on culture...
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Keywords:
by James Heskett