Filter Results
:
(463)
Show Results For
-
All HBS Web
(463)
- News (51)
- Research (346)
- Events (1)
- Multimedia (3)
- Faculty Publications (240)
Show Results For
-
All HBS Web
(463)
- News (51)
- Research (346)
- Events (1)
- Multimedia (3)
- Faculty Publications (240)
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
find that the data he needs simply does not exist. The case follows him and his team as they take on challenges as the start-up evolves and develops. Topics include acquiring data, web-based prototyping to understand customer preferences, and customer acquisition and...
View Details
Keywords:
Carmen Nobel
- 19 Apr 2011
- First Look
First Look: April 19
the drivers of customer churn and uncover opportunities to increase customer retention across the customer selection, selling, and training processes. Students assess a metric, CHI (Customer Happiness Index), which HubSpot uses to predict...
View Details
Keywords:
Sean Silverthorne
- 19 Jan 2011
- First Look
First Look: Jan. 18
retention Pincus faced the choice between deepening commitment to Facebook or developing its own distribution channels. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/710464-PDF-ENG CME Group Forest Reinhardt and James...
View Details
Keywords:
Sean Silverthorne
- Web
Podcast - Managing the Future of Work
fit, and ultimately drive better conversion and retention of those early-career professionals. Fuller: Well, Jeffrey Moss, Founder and CEO of Parker Dewey, the leader in micro internships in the United States, it’s been a pleasure having...
View Details
- Web
Podcast - Managing the Future of Work
retention of full-time employees. And it’s not really wired to think about, “How do we innovate on that model to accommodate freelance talent and take advantage of these new digital talent platforms?” It’s as much about the wiring of the...
View Details
- August 2021
- Case
Zoom Video Communications: Building a Culture of Diversity, Equity, & Inclusion During COVID-19
By: Karen G. Mills, Scott Duke Kominers, Christopher Stanton, Andy Wu, George Gonzalez and Gabriella Elanbeck
Keywords:
Diversity Management;
Diversity Training;
Cultural Change;
Cultural Diversity;
Inclusion;
Inclusive Growth;
Inclusive Hiring;
Hiring;
Hiring Of Employees;
Recruiting;
Performance Management;
Change Leadership;
Race And Ethnicity;
Racial Bias;
Racial Disparity;
Racial Injustice;
Racial Tensions;
Racism;
Organization;
Organization Process;
Organization Structure;
Structural/institutional Racism;
Leadership And Change Management;
Leadership And Managing People;
Leading;
Gender Bias;
Discrimination;
Inequalities;
Inequality;
Social Change;
Employee Attitude Development And Empowerment;
Employee Bonding;
Employee Empowerment;
Employee Engagement;
Employee Fairness;
Employee Morale;
Employee Performance Management;
Employee Relations;
Company Culture;
Company Values;
Values;
COVID-19 Pandemic;
Demographics;
Diversity;
Age;
Ethnicity;
Gender;
Business Processes;
Change Management;
Change;
Race;
Human Capital;
Human Resources;
Compensation and Benefits;
Employees;
Employee Relationship Management;
Recruitment;
Retention;
Selection and Staffing;
Jobs and Positions;
Job Interviews;
Leadership;
Leading Change;
Management;
Management Teams;
Business or Company Management;
Crisis Management;
Goals and Objectives;
Growth and Development;
Growth and Development Strategy;
Growth Management;
Management Style;
Organizational Change and Adaptation;
Organizational Culture;
Organizational Design;
Organizational Structure;
Organizations;
Mission and Purpose;
Culture;
Happiness;
Prejudice and Bias;
Satisfaction;
Equity;
Identity;
Leadership Style;
Values and Beliefs;
Technology Industry;
United States
- Web
Podcast - Managing the Future of Work
level of mastery of a skill. And they are figuring out how to build an inclusive interviewing process, because they’ve seen that when they hire these students, they’re having exceptional success at retention and upward mobility, and...
View Details
- Web
Podcast - Managing the Future of Work
through, keeps that retention where we want. It creates, frankly, just a better program and a better experience for our students. Unfortunately, it basically doubles the cost of the program, as probably you and others well know, and it...
View Details
- 12 Aug 2008
- First Look
First Look: August 12, 2008
societal stereotypes of underrepresented minorities, making knowledge intensive firms a rich environment to examine diversity initiatives and explore the dynamics that hinder retention and promotion for underrepresented minorities in...
View Details
Keywords:
Sean Silverthorne
- Web
HBS - Financials | From the Chief Financial Officer
progress through community engagement, learning and development opportunities, and recruitment and retention plans. Fiscal 2023 will be a year of significant investment in the new digital transformation effort, as the School begins to...
View Details
- Web
Podcast - Managing the Future of Work
often high performers, are given exceptions to the policy. Of course, organizations that don’t allow the flexibility that they seek have retention challenges. So that’s one of the vagaries of the very prescriptive model.Kerr: Dan, with...
View Details
- 16 Jul 2013
- First Look
First Look: July 16
from shareholders than directors in a benchmark sample. They are also more likely than other independent directors to leave sued firms. Overall, shareholders use litigation along with director elections and director retention to hold some...
View Details
Keywords:
Anna Secino
- September 2019
- Case
Shell: A Company of Opportunity?
By: Joseph B. Fuller and Emer Moloney
The Opportunity Hub was a cloud-based platform that enabled managers to market projects they were working on and associated resourcing needs as “Opportunity Owners” and employees, or “Opportunity Seekers,” to browse these statements of need and engage when they had...
View Details
Keywords:
Business Divisions;
Change Management;
Competency and Skills;
Experience and Expertise;
Talent and Talent Management;
Energy;
Energy Sources;
Non-Renewable Energy;
Renewable Energy;
Human Resources;
Employees;
Retention;
Collaborative Innovation and Invention;
Innovation and Management;
Innovation Strategy;
Technological Innovation;
Jobs and Positions;
Job Design and Levels;
Knowledge Sharing;
Knowledge;
Knowledge Use and Leverage;
Labor;
Human Capital;
Labor Unions;
Leading Change;
Resource Allocation;
Organizational Change and Adaptation;
Performance Evaluation;
Performance Productivity;
Strategic Planning;
Projects;
Motivation and Incentives;
Business Strategy;
Social and Collaborative Networks;
Technology Platform;
Chemical Industry;
Energy Industry;
Information Technology Industry;
Technology Industry;
United Kingdom;
Netherlands
Fuller, Joseph B., and Emer Moloney. "Shell: A Company of Opportunity?" Harvard Business School Case 320-025, September 2019.
- 26 Feb 2008
- First Look
First Look: February 26, 2008
I test for learning vs. effort allocation effects of promotion-based incentives. I find that promotion and demotion decisions for store managers of a major U.S.-based fast-food retailer (QSR) are sensitive to nonfinancial performance measures of service quality and...
View Details
Keywords:
Martha Lagace
- Web
Podcast - Managing the Future of Work
workforce strategy, in your retention strategy, and in your productivity strategy. Just like you have to think about creating skills pipelines. Just like you have to think about how automation is going to affect the nature of work. Just...
View Details
- 27 Mar 2012
- First Look
First Look: March 27
experiment carried out in a large business process outsourcing company, we found that socialization focused on personal identity (emphasizing newcomers' unique perspectives and strengths) led to significantly greater customer satisfaction and greater employee View Details
Keywords:
Carmen Nobel
- Web
Podcast - Managing the Future of Work
important right now, because we’re starting to see some deterioration in customer service. Retention rate is also very important to organizations right now. Safety. So accidents on the job are lower when engagement is high. Quality of...
View Details
- Web
Podcast - Managing the Future of Work
talking to a lot of these larger companies that have big frontline worker populations, and we’ll be excited to see how we can solve some of their retention and hiring challenges and support these frontline workers.Kerr: Yeah. Continuing...
View Details
- November 2004 (Revised September 2019)
- Background Note
The U.S. Health Club Industry in 2004
By: John R. Wells, Gabriel Ellsworth and Benjamin Weinstock
In 2004, the $16.8 billion U.S. health club industry continued its strong record of growth. There were almost 27,000 health clubs in the United States, up from 6,700 two decades earlier, and these clubs claimed 41 million members, over 14% of the U.S. population....
View Details
Keywords:
Health Clubs;
Fitness;
Gyms;
Chain;
Weight Loss;
Obesity;
Exercise;
Personal Training;
Bally Total Fitness;
24 Hour Fitness;
YMCA;
Gold's Gym;
Curves;
Franchise;
Franchising;
Subscription;
Promotional Sales;
Promotions;
Fixed Costs;
Body;
Accrual Accounting;
Revenue Recognition;
Buildings and Facilities;
Business Growth and Maturation;
Business Model;
For-Profit Firms;
Trends;
Customers;
Demographics;
Age;
Income;
Private Equity;
Financing and Loans;
Profit;
Revenue;
Geographic Scope;
Multinational Firms and Management;
Health;
Nutrition;
Business History;
Employees;
Retention;
Human Capital;
Working Conditions;
Contracts;
Business or Company Management;
Goals and Objectives;
Growth and Development Strategy;
Markets;
Demand and Consumers;
Supply and Industry;
Industry Growth;
Industry Structures;
Operations;
Service Operations;
Franchise Ownership;
Private Ownership;
Public Ownership;
Problems and Challenges;
Sales;
Salesforce Management;
Situation or Environment;
Opportunities;
Nonprofit Organizations;
Welfare;
Sports;
Strategy;
Business Strategy;
Competition;
Competitive Strategy;
Consolidation;
Corporate Strategy;
Customization and Personalization;
Expansion;
Segmentation;
Hardware;
Health Industry;
United States
Wells, John R., Gabriel Ellsworth, and Benjamin Weinstock. "The U.S. Health Club Industry in 2004." Harvard Business School Background Note 705-445, November 2004. (Revised September 2019.)
- Web
Podcast - Managing the Future of Work
this risk through policies and programs, such as adequate hiring and retention policies, employee turnover, employee development, things like pay transparency, workforce diversity, KPIs, mentorship programs. And so we look at all those...
View Details