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- All HBS Web (203)
- Faculty Publications (88)
- Web
Podcast - Managing the Future of Work
students—many of my students here at Harvard Business School—but they don’t know how to get it off the ground. They don’t know how to get those initial customers to test that minimum viable product and begin to start a virtuous cycle of...
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- Web
Podcast - Managing the Future of Work
accelerate digitalization efforts. They started to turn to talent platforms to supplement that work. Similarly, they were suddenly confronting all sorts of business and management questions that they hadn’t anticipated, whether it’s how is Covid going to affect the way...
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- 26 Feb 2008
- First Look
First Look: February 26, 2008
short term, but produces complementary effects in both the catalog and the online channels in the long term; the complementary effects, which are magnified in the online channel, more than overcome the initial losses in the catalog channel. View Details
Keywords:
Martha Lagace
- Web
Podcast - Managing the Future of Work
the work undone is a business problem for you. You are forgoing either orders, or productivity, or innovation, or customer satisfaction in a way that damages your business or your function if you’re a government. Number two, and more...
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- Web
CFO Letter - Annual Report 2014
stronger than we expected. This growth was driven by additional offerings of multiweek comprehensive leadership programs during the year, higher enrollments in custom and other programs across the portfolio, and tuition increases....
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- 27 Mar 2012
- First Look
First Look: March 27
experiment carried out in a large business process outsourcing company, we found that socialization focused on personal identity (emphasizing newcomers' unique perspectives and strengths) led to significantly greater customer satisfaction...
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Carmen Nobel
- 14 Feb 2012
- First Look
First Look: February 14
(emphasizing newcomers' unique perspectives and strengths) led to significantly greater customer satisfaction and greater employee retention after six months, compared to (a) socialization that focused on...
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Carmen Nobel
- Web
Podcast - Managing the Future of Work
a huge area of HR. Analytics and data and making sense of employee sentiment data, employee engagement data, retention data. There’s a lot of investment right now in mental health in the HR domain and figuring out how to give people...
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- Web
Podcast - Managing the Future of Work
trying to guide people through?Helfrich: It’s such an important question, because there is a temptation to have one corporate view of the right path. The customization of the career path to the individual is where the magic sits. And, of...
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- 16 Jul 2013
- First Look
First Look: July 16
author cites a number of companies that have moved toward or into what he calls "the efficiency frontier." These include Sarvajal, in India, which saves money and eliminates waste by selling direct to customers through its...
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Anna Secino
- Web
Podcast - Managing the Future of Work
is, we customize and we help them select the content that they want. We never build custom content. What we’re basically doing is curating—what are the skillsets, what are the courses, and what are the key...
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- Web
Print View - Course Catalog
deployed in market 2. Mix media modeling fundamentals 3. Introduction to incrementality Module 14: Retention and Personalization Upon successful completion of this week, you should be able to: 1. Customer...
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- November 2004 (Revised September 2019)
- Background Note
The U.S. Health Club Industry in 2004
By: John R. Wells, Gabriel Ellsworth and Benjamin Weinstock
In 2004, the $16.8 billion U.S. health club industry continued its strong record of growth. There were almost 27,000 health clubs in the United States, up from 6,700 two decades earlier, and these clubs claimed 41 million members, over 14% of the U.S. population....
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Keywords:
Health Clubs;
Fitness;
Gyms;
Chain;
Weight Loss;
Obesity;
Exercise;
Personal Training;
Bally Total Fitness;
24 Hour Fitness;
YMCA;
Gold's Gym;
Curves;
Franchise;
Franchising;
Subscription;
Promotional Sales;
Promotions;
Fixed Costs;
Body;
Accrual Accounting;
Revenue Recognition;
Buildings and Facilities;
Business Growth and Maturation;
Business Model;
For-Profit Firms;
Trends;
Customers;
Demographics;
Age;
Income;
Private Equity;
Financing and Loans;
Profit;
Revenue;
Geographic Scope;
Multinational Firms and Management;
Health;
Nutrition;
Business History;
Employees;
Retention;
Human Capital;
Working Conditions;
Contracts;
Business or Company Management;
Goals and Objectives;
Growth and Development Strategy;
Markets;
Demand and Consumers;
Supply and Industry;
Industry Growth;
Industry Structures;
Operations;
Service Operations;
Franchise Ownership;
Private Ownership;
Public Ownership;
Problems and Challenges;
Sales;
Salesforce Management;
Situation or Environment;
Opportunities;
Nonprofit Organizations;
Welfare;
Sports;
Strategy;
Business Strategy;
Competition;
Competitive Strategy;
Consolidation;
Corporate Strategy;
Customization and Personalization;
Expansion;
Segmentation;
Hardware;
Health Industry;
United States
Wells, John R., Gabriel Ellsworth, and Benjamin Weinstock. "The U.S. Health Club Industry in 2004." Harvard Business School Background Note 705-445, November 2004. (Revised September 2019.)