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All HBS Web
(1,235)
- News (244)
- Research (884)
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- Faculty Publications (351)
Show Results For
-
All HBS Web
(1,235)
- News (244)
- Research (884)
- Events (3)
- Multimedia (1)
- Faculty Publications (351)
Ryan W. Buell
Ryan W. Buell is a Professor of Business Administration in the Technology and Operations Management Unit at Harvard Business School. He teaches View Details
- 01 Aug 2023
- What Do You Think?
As Leaders, Why Do We Continue to Reward A, While Hoping for B?
- July–August 2013
- Article
A Joint Model of Usage and Churn in Contractual Settings
- August 2018 (Revised April 2019)
- Supplement
Chateau Winery (B): Supervised Learning
- Article
The Perils of Proactive Churn Prevention Using Plan Recommendations: Evidence from a Field Experiment
- June 2012
- Article
Pricing to Create Shared Value
- Research Summary
Trust
In this research, I aim to provide a practical orientation to trust—how to build it, how it can be damaged, how it might be repaired—grounded in my experience as an executive and in the research on organizational trust and moral philosophy. As a case researcher, I... View Details
- October 2018 (Revised February 2020)
- Case
Commonwealth Bank of Australia: Unbanklike Experimentation
In August 2017, Commonwealth Bank of Australia was looking for ways to differentiate itself from competing banks and was also trying to improve the financial well-being of... View Details
- January 2009 (Revised June 2010)
- Case
Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture
- April 2012 (Revised February 2013)
- Case
H-E-B: Creating a Movement to Reduce Obesity in Texas
- September 2005
- Case
IBM Network Technology (A) (Abridged)
Sunil Gupta
Co-Chair, Driving Digital Strategy
Sunil Gupta is the Edward W. Carter Professor of Business Administration and co-chair of the executive program on Driving... View Details
- February 2022
- Case
Cleveland Clinic Abu Dhabi
- Article
Market Heterogeneity and Local Capacity Decisions in Services
- November 2001 (Revised October 2004)
- Case
IBM Network Technology (A)
- 14 Feb 2011
- Research & Ideas
Clay Christensen’s Milkshake Marketing
- 2007
- Working Paper
Mental Accounting and Small Windfalls: Evidence from an Online Grocer
- September – October 2011
- Article
Manage the Culture Cycle
- April 2022 (Revised May 2022)
- Case
Mastercard Labs (A)
- February 2021
- Background Note